GG’s merchandise is made to order and fulfilled by our production partner, Printful. Please review this information before placing a merchandise order. GG’s Cravings is operated by MJ Execution LLC, doing business as GG’s Cravings.
Fulfillment and delivery
Production and delivery estimates are shown during checkout and in order updates. These are estimates, not guaranteed delivery dates. Shipping availability and rates depend on the destination and the products in your cart.
Address changes and cancellations
Email crave@eatggnyc.com immediately with your order number if an address is incorrect or you want to request a cancellation. We cannot guarantee changes or cancellations after fulfillment begins. An incomplete or incorrect address may require a new shipping charge.
Damaged, defective, or incorrect merchandise
Contact us within 30 days of delivery at crave@eatggnyc.com. Include your order number, a description of the issue, and clear photos of the item and packaging. After review, eligible claims may receive a replacement or refund.
Packages lost in transit
Contact us within 30 days after the estimated delivery date. We will review the tracking information and available fulfillment options. Packages marked delivered but not received may require follow-up with the carrier.
Change-of-mind returns
Because merchandise is produced on demand, we do not accept returns or exchanges for buyer’s remorse, color preference, or an incorrect selection, except where required by applicable law. Please review product details before ordering.
Before returning anything
Do not mail merchandise to GG’s or Printful without contacting us first. We will provide instructions if a return is required.
Food orders
This policy applies to merchandise purchased on eatggnyc.com. Food orders placed through DoorDash or Uber Eats are governed by the marketplace used for that order.
Contact
Questions? Email crave@eatggnyc.com.